Information about landlord-tenant agreement
Information about Landlord-Tenant Agreement (Affidavit of Lessee Responsibility)
Information about direct Payment by Tenant Agreement
Information about tenant vacating premises
Tenant: You must visit one of our Customer Service Centers in person, with the following documentation:
Landlord: You must complete an Affidavit of Lessee Responsibility Form and provide proof of property ownership.
Note: Tenant is required to visit one of our Customer Service Centers and present valid ID and Social Security card for verification purposes.
Tenant: The tenant must visit one of our Customer Service Centers in person with the following documentation:
Note: If you are unable to physically visit one of our Customer Service Centers, you must provide a signed and notarized letter indicating that you are allowing a representative must visit one of our centers in person with the aforementioned documentation, along with their valid photo identification.
Landlord: The landlord must complete a Notification of Vacating of Premise within 20 days of the tenant vacation the premise.
Note: If the notification is not submitted within 20 days of the tenant vacating, the account will revert back to the landlord, and the tenant's balance will be a lien against the property.
In an effort to prevent fraudulent activity and protect your identity, DWSD requires the request to only be made in person.
Yes. If the landlord contacts DWSD requesting the water be turned off for non-payment, the account will be flagged for shutoff through the normal collection process. However, the tenant's balance must be delinquent according to DWSD collection policies.
DWSD has elected to take this course of action if the landlord/tenant agreement is not honored. The tenant has options available to resolve the balance and have the bill put back into their name.
Yes, as of April 4, 2016, a deposit of $150.00 is required before service can be established in the tenant's name. This also applies to non-tenants who are new customers of DWSD and existing customers who have moved to new location within the city of Detroit.
Note: The deposit amount will increase each time the tenant defaults on their landlord/tenant agreement with DWSD.