Contact Us
DDOT Service Directory
We want to make it easy for you to keep in touch. The main telephone number, (313) 933-1300 or outside the 313 area code (888) DDOT-BUS, gives access to all services and information. Office hours are Monday - Friday, 6:00 a.m. - 6:00 p.m. The office is closed on all major holidays.
General Fax: (313) 833-5523
Hearing Impaired: (313) 834-3434
Michigan Voice Relay (from 8 am - 4 pm): (800) 649-3777
To cancel a trip with MetroLift before 4 pm: (313) 933-1300
To cancel a trip with MetroLift after 4 pm: (313) 849-0610
Check the status of your ADA Certification Application: (313) 578-8266
General information: Route and schedule information, system maps, pocket schedules and brochures by mail, fare information, where to purchase passes, comments, complaints and suggestions; lost and found referral, services for senior citizens and people with disability arrangements for specialized transportation services (MetroLift): (313) 933-1300 or 1-888-DDOT-BUS (336-8287)
Submitting Comments, Suggestions, or Accolades
Your responses are important to us at DDOT. It helps us improve our services. We recommend written correspondence as the most effective means of communication.
Please print and complete the Customer Response Form.
Return completed forms to the address listed below. You can also contact the Customer Service Information Center at (313) 933-1300. Your name, telephone number and address are needed if you require a response to your comment(s) or complaint(s).
Upon receipt, complaints are given a reference number. You will receive an acknowledgment card in approximately 3-7 business days; the findings of the investigation will follow in approximately 30 days.
