Contact Us
Customer Service
Please contact DDOT Customer Service Information to obtain general information, routes, fare and schedule information; to make reservations for Detroit MetroLift (DDOT's Americans with Disabilities Act (ADA) Paratransit Service), to request brochures,lost and found inquiry, or to record comments, compliments and suggestions.
Customer service representatives are available Monday through Friday, 6:00 a.m.- 6:00 p.m. In Detroit, call (313) 933-1300 or toll-free (888) DDOT-BUS (336-8287).
To assure a high standard in customer service, your call may be recorded by a supervisor. We ask your patience when calling the Customer Service Information Center. DDOT representatives give each customer extra time and attention to help make their individual travel arrangements.
Holiday Bus Schedules
All services are on a "Sunday" schedule on the following holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas.
Lost and Found Inquiry
If you have lost or found any items on DDOT coaches, please contact the Customer Information Service Center at (313) 933-1300 or (888) DDOT-BUS (336-8287).
The Customer Service Representative will refer your inquiry to the appropriate bus terminal. Recovered items will be held for 30 days; bus terminal hours are from Monday - Saturday, 10:00 a.m. - 4:00 p.m. If you find lost articles on the bus, please notify the coach operator immediately.
Automated Telephone System
For your added convenience, an interactive voice response unit (automated telephone system) will be accessible 24 hours daily, 7 days a week, for the following services:
1-888-DDOT-BUS (336-8287)
- Trip planning assistance
- General route information
- Scheduling information
- Requesting pocket-size schedules
- Leaving your comments or suggestions
For easy access to route schedule information, you will need to know the route number of the desired bus(es).
