The Improve Detroit app was launched six months ago this week, and so far has been downloaded more than 6,500 times since April 8. So far, more than 10,000 complaints made on the app have been closed. The average time to close a case is nine days – a vast improvement from when problems often languished for years.
In the past six months, residents have used Improve Detroit to get:
- More than 3,000 illegal dumping sites cleaned up.
- 2,092 potholes repaired.
- 991 complaints resolved related to running water in an abandoned structure.
- 565 abandoned vehicles removed.
- 506 water main breaks taken care of.
- 277 traffic signal issues fixed.
“The Improve Detroit app has ushered in a new era of customer service and accountability in city government,” Mayor Mike Duggan said. “It’s never been easier for Detroiters to get their voices heard and their complaints taken care of.”
Not only are problems getting resolved, but residents are raving about the app. For instance, it has a rating of four out of five stars on the Google Play store. (http://tinyurl.com/ImproveDetroit)
“It saves time, it gets results, and I love how I can follow the progress being made on the complaint,” said Dan Wroblewski, who lives on Detroit’s far west side and uses it to report issues while patrolling his neighborhood.
The Improve Detroit app is only one of several the City of Detroit has made available as it has worked to get more digital with its customer service.
Residents can download the free Detroit Police Connect app to get up-to-date information on DPD, contact police anonymously with tips to help keep their neighborhood safe, find numbers for precincts, bureaus and other departments and more.
The DDOT Bus app provides riders with the real-time location, movement and arrival time of the next bus at their stop, saving them time and from having to wait in inclement weather unnecessarily. They can also plan their trip by seeing which routes and transfers to take.