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Downtown Customer Care Center - Water Board Building

735 Randolph Street, First Floor
Detroit, MI 48226
Enter off Bates Street

Monday - Friday, 8:00 am - 5:00 pm
Saturday, 8:00 am - 3:00 pm


Customer Care Call Center

(313) 267-8000
Monday - Friday 8:00 am - 5:00 pm

Automated, self-service available 24 hours-a-day, 365 days-a-year

Report a Water or Sewer Issue
Report a water or sewer problem using the Improve Detroit app or call the 24-hour emergency line at (313) 267-7401.

 

CUSTOMER CARE CENTERS TO OPEN HALF-HOUR LATER ON TRAINING DAYS

DWSD Customer Care specialists will participate in monthly staff development sessions from 8:00 - 8:30 a.m., which will cause a 30-minute delay in opening the doors of Customer Care Centers one day a month. On staff development days, Customer Care Centers will open for business at 8:30 a.m. Normal opening hours starting at 8 a.m. will resume the following day.

The scheduled dates are:
Tuesday, May 23, 2017, Downtown Customer Care, 735 Randolph, opens at 8:30 a.m.
Wednesday, May 24, 2017, Eastside Customer Care, 13303 E. McNichols, opens at 8:30 a.m.
Thursday, May 25, 2017, Westside Customer Care, 15600 Grand River, opens at 8:30 a.m.

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