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DWSD Customer Care Announcements:

AVOID A DISRUPTION IN SERVICE: STAY CONNECTED
The Detroit Water and Sewerage Department (DWSD) will continue its practice of placing door hangers at residences that are at risk of having their water shut off due to non-payment.
DWSD encourages customers to read your monthly billing statements for information related to account status. If you have a past due balance, contact DWSD immediately to pay your bill at 313-267-8000 or online, or discuss payment plan arrangements with a representative at a Customer Care Center (locations and hours listed below). Payment plan arrangements can only be entered into at a Customer Care Center (not by phone or online).

  

DWSD IMPLEMENTS NEW CUSTOMER CARE POLICIES

On April 4, 2016, DWSD  implemented new Customer Care policies for new customers and existing customers starting service at a new address. This is part of a DWSD priority to improve customer service. Download the policy sheet.

 

CUSTOMER CARE CENTERS TO OPEN HALF-HOUR LATER ON TRAINING DAYS

DWSD Customer Care specialists will participate in monthly staff development sessions from 8:00-8:30 a.m., which will cause a 30-minute delay in opening the doors of Customer Care Centers one day a month. On staff development days, Customer Care Centers will open for business at 8:30 a.m. Normal opening hours starting at 8 a.m. will resume the following day.

The scheduled dates are:
Tuesday, September 27, 2016, Downtown Customer Care, 735 Randolph, opens at 8:30 a.m.
Wednesday, September 28, 2016, Eastside Customer Care, 13303 E. McNichols, opens at 8:30 a.m.
Thursday, September 29, 2016, Westside Customer Care, 15600 Grand River, opens at 8:30 a.m.

Customer Call Center
(313) 267-8000
Monday - Friday 8:00 am - 5:00 pm
Automated, self-service available 24 hours-a-day, 365 days-a-year

 

Eastside Customer Care Center
13303 East McNichols
Detroit, MI 48205
1-1/2 blocks west of Gratiot

Monday - Friday 8:00 am - 5:00 pm
Saturday closed

Downtown Customer Care Center - Water Board Building
735 Randolph Street, First Floor
Detroit, MI 48226
Enter off Bates Street

Monday - Friday 8:00 am - 5:00 pm
Saturday 8:00 am - 3:00 pm

Westside Customer Care Center
15600 Grand River
Detroit, MI 48227
1 block west of Greenfield

Monday - Friday 8:00 am - 5:00 pm
Saturday closed

  

Report a Water or Sewer Issue
Report a water or sewer problem using the Improve Detroit app or call the 24-hour emergency line at (313) 267-7401.  


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