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01

2017 Water Quality Report

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2017 Water Quality Report
On June 1, the Detroit Water and Sewerage Department published the 2017 Water Quality Report.
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31

Detroit Water Works for You

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Detroit Water Works for You
DWSD will invest $500 million in water and sewer infrastructure improvements during the next five years.
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Board of Water Commissioners Public Hearing and Community Meeting June 20
The Board will host a public hearing on the proposed Detroit water and sewer rates for July 2018 - June 2019.
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Jonathan C. Kinloch appointed to the Detroit Board of Water Commissioners
Commissioner Pamela Rodgers chose not to seek re-appointment which vacated a seat. Board of Water Commissioners approves the Detroit water and sewer rates annually.
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DWSD Improves Customer Convenience with New Mobile-Friendly Web Portal
Detroit water customers can access their account with any mobile or desktop device and see real-time water usage.
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02

Five Convenient Ways to Pay Your Bill

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Five Convenient Ways to Pay Your Bill
Skip the line and pay your bill online or at a kiosk.
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DWSD Encourages Detroiters to “Skip the Line” and Conduct Business at their Convenience
DWSD launched a new initiative enabling customers to place themselves in line prior to going to a customer care center.
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10

Customer Care Update to Detroit City Council

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Customer Care Update to Detroit City Council
DWSD Director Gary Brown presented an update to Detroit City Council on the status of customer service improvements and the ability for the department to reduce the number of residents disconnected due to past due balances.
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DWSD to Host Water Assistance Fair to Help Customers Avoid Disruption in Service
The Detroit Water and Sewerage Department (DWSD) will host a Water Assistance Fair to help customers who are past due on their water bills with a payment plan arrangement to avoid water shut-offs
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DWSD Addresses Water Quality Issue in New Center Area as Result of Construction
Detroit Water and Sewerage Department (DWSD) crews are on the scene in the New Center area coordinating efforts with M-1 RAIL teams and Henry Ford Hospital to test water quality as a result of reported discoloration
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