Do you have an overflow or sewer backup?

Contact the Detroit Water and Sewerage Department (DWSD) immediately at 313-267-7401 upon discovery of an overflow or sewer backup. If you have an overflow or sewer backup into your home or business, complete a DWSD Claim Form (instructions below) after you have contacted the department. State law requires you file a written claim with your local water utility, DWSD in this case, within 45 days after the overflow or backup was discovered.


Did you file a claim with DWSD?

DWSD reviews your claim and responds within 90 days of the 45-day deadline as noted above. There is no need to contact DWSD to follow-up on your claim -- it will not fast-track the process. In some instances, DWSD staff or representative may contact you for additional information such as receipts and photographs.


Claim Form Instructions:

  • Download the DWSD Claim Form (pdf) and complete on your computer or mobile device then print and sign, or print and complete by hand.
  • The claim form must be completed in its entirety and supporting documents must be attached. Failure to provide the required documentation will bar your claim.
  • Mail the claim form to:
    Detroit Water and Sewerage Department
    6425 Huber
    Detroit, MI  48211
    ATTN: Claims Division