November 16, 2016
Recent Actions and Events:
- Customers began receiving their bill in the all-new, easier-to-read format.
- DWSD started the process of settling claims for sewage backups from the July 8 and August 16, 2016 rainstorms.
- While the total amount claimed by DWSD customers is $11 million, the actual figure will differ based on verified customer losses.
- The department is awaiting certification from the Michigan Department of Environmental Quality on the 2016 Lead and Copper testing results.
- DWSD anticipates the outcome will be 4 parts per billion (ppb), well below the current EPA action level of 15 ppb for lead in drinking water.
- Nearly 140 customers actively enrolled in the Water Residential Assistance Program (WRAP) since March 1 have received the first $350 credit toward their arrears, in addition to a $25 monthly bill credit.
- The Drainage Charge Program has held four workshops – 340 attendees total – on how nonresidential property owners can apply for credits by implementing green infrastructure practices.
Upcoming Actions and Events (November - December):
- Within the next 30 days, DWSD customers will have the option to pay their water and sewer bill at 33 DTE Energy kiosks that include Rite Aid locations.
- DWSD is collaborating with Council President Brenda Jones and Councilman Andre Spivey on a faith-based committee for the Drainage Charge Program to include engagement meetings in each Council District.
- The group had its first of several meetings on November 7.
- DWSD and GLWA employees are partnering to provide Thanksgiving meals to families through Cass Community Social Services.
Download the complete report.