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BoardReport-Metrics-04192017-Dashboard-Image

April 19, 2017

Recent Actions and Events:

  • The Drainage Charge and Credit program has been re-engineered, spearheaded by Mayor Mike Duggan based upon feedback.
    • Mayor Duggan has presented the new phase-in schedule and capital assistance program at several churches since mid-March.
    • Mayor Duggan also made a presentation to nearly 200 business owners and representatives at a meeting on March 31.
  • The new payment kiosks began a soft roll-out on March 27.
    • There are 28 locations in the kiosk network to include DTE Energy payment centers, Rite Aid stores, Wayne County offices, DWSD Customer Care Centers and the Coleman A. Young Municipal Center.
    • A full marketing roll-out will begin in May.
  • The number of shutoff eligible customers has decreased by 53 percent in three years – every DWSD customer has path toward assistance.
    • Emphasizing payment plan arrangements, launching the Water Residential Assistance Program last year, and improving customer service have contributed to this downward, positive trend.

 

Upcoming Actions and Events (April - May):

  • DWSD will rollout our drainage charge education credits for faith-based organizations and non-profits in May following a pilot program in April.
  • As part of water main replacement projects this spring and summer, DWSD will replace our portion of lead service lines and conduct outreach efforts for the residents that include water quality testing, filters and education.
  • The online portal for customer service is expected to rollout in May.
    • Customers will be able to make their payments, enter a payment plan arrangement and request turn on/off service, all online.

 

Download the complete report.

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