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Service Standards


DDOT 2012 Service Standards

The Detroit Department of Transportation is a dedicated world-class transit system built upon customer service excellence, accessibility, reliability, safety, security, state-of-the-art technology, and a diverse workforce that reflects our commitment to the communities we serve.

The intent of the 2012 Detroit Department of Transportation Service Standards is to enhance DDOT’s performance by implementing best-practice techniques for planning and evaluating services.

 Click here to view the Detroit Department of Transportation 2013 Service Standards.


The DDOT Bicycles and Transit Policy presents the first formalized presentation of the Detroit Department of Transportation Bicycles Service Policy Manual. These Bicycle Policies have evolved from the work of practitioners faced with problems in their day-to-day work. DDOT is committed in providing a systematic means for assembling and evaluating such useful information and to make it available to the entire transit community.

Click here to view the Detroit Department of Transportation 2012 Bicycles and Transit Policy.