Detroit Department of Transportation

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Customer Service

Customer service representatives are available Monday through Friday, 7:30 a.m. - 5 p.m. In Detroit, call (313) 933-1300 or toll-free (888) DDOT-BUS (336-8287). You can also call (313) 224-4400.

Please contact DDOT Customer Service to obtain general information, routes, fare and schedule information; to make reservations for Detroit MetroLift (DDOT's Americans with Disabilities Act (ADA) Paratransit Service), to request brochures, lost and found inquiries, or to record comments, compliments and suggestions.

For your added convenience, an interactive voice response unit (automated telephone system) will be accessible 24 hours daily, 7 days a week, for the following services:

1-888-DDOT-BUS (336-8287)

  • Trip planning assistance
  • General route information
  • Scheduling information
  • Requesting pocket-size schedules
  • Leaving your comments or suggestions

For easy access to route schedule information, you will need to know the route number of the desired

bus(es).

General Fax: (313) 833-5523

Hearing Impaired: (313) 834-3434

Michigan Voice Relay (from 8 am - 4 pm): (800) 649-3777

To cancel a trip with MetroLift before 4 pm: (313) 933-1300

To cancel a trip with MetroLift after 4 pm: (313) 849-0610

Check the status of your ADA Certification Application: (313) 578-8266

General information: Route and schedule information, system maps, pocket schedules and brochures by mail, fare information, where to purchase passes, comments, complaints and suggestions; lost and found referral, services for senior citizens and people with disability arrangements for specialized transportation services (MetroLift): (313) 933-1300 or 1-888-DDOT-BUS (336-8287).

Submitting Comments, Suggestions, or Accolades

Your responses are important to us at DDOT. It helps us improve our services. We recommend written correspondence as the most effective means of communication.

Please print and complete the Customer Response Form.

Return completed forms to the address listed below. You can also contact the Customer Service Information Center at (313) 933-1300. Your name, telephone number and address are needed if you require a response to your comment(s) or complaint(s).

Upon receipt, complaints are given a reference number. You will receive an acknowledgment card in approximately 3-7 business days; the findings of the investigation will follow in approximately 30 days.

Report Accidents & Vandalism

Report an accident by contact the City's Law Department.

Accidents

To report an accident in which you were involved or a witness, please contact:

City of Detroit Law Department
Claims Section
(313) 224-4550

An investigator will be assigned to your case.

Please write down the information that you would like to report. Include the following, if known:

  • Bus Number
  • Route
  • Time of occurrence
  • Location and direction traveling
  • Other witnesses (names & telephone numbers)

Motorists should also report any accident with a coach resulting in injury or property damage to their insurance company.

Vandalism

To report the malicious destruction of DDOT property, please mail information to:

Detroit Department of Transportation
Attention: Customer Service Information Center
Vandalism & Other Crimes
1301 E. Warren Ave.
Detroit, MI 48207