Welcome to the City of Detroit’s Lean Resources Page. We will be adding new content frequently. Check back weekly to see what is new.
|General Services Department
Project 1: Enhancing the Napa parts ordering process so our mechanics have the parts they need to repair city vehicles.
Project 2: Is there a better way to mow vacant lots throughout the city?
Project 3: How to we log and evaluate dead tree complaints?
Department of Public Works
Project 4: How do we establish a better snow removal process in preparation for next winter?
Project 5: How do we log pothole complaints and is there a better process for completing repairs?
Project 6: How do we simplify the process for citizens or businesses needing right of way permits and permits for special events?
Project 7: Is there a better way to respond to complaints of missing traffic signs or malfunctioning traffic signals?
Human Resources Department
Project 8: How do we decrease the amount of time it takes the city to hire and onboard new employees?
Detroit Department of Transportation (DDOT)
Project 9: How can we increase the number of on-time starts for our buses each shift?
Project 10: Is there a better parts or repair process to service our buses?
Project 11: How do we reduce the amount of time it takes items to move through the purchasing process?
Project 12: Is there a better way to process income tax refunds for our citizens?
Buildings and Safety Engineering Department
Project 13: Is there a better way to capture code enforcement complaints, citations and to collect fines from tickets issued?
Project 14: Is there a way to expedite the site plan review process?
Project 15: How do we improve the time it takes to get a business license in the City?
Project 16: How do we reduce the time it takes for citizens and businesses to receive a Certificate of Occupancy?
Information and Technology Services Department
Project 17: How do we respond quickly and close-out issues brought to the help desk by employees?
Public Lighting Department
Project 18: Is there a way to streamline complaints received and repairs made to damaged or malfunctioning lights?
Download the Lean Projects List .pdf
To join a team you will be required to attend an 8 hour Lean training session. Additionally, for a period of 8 weeks you will be meeting with your team for 2-3 hours each week. Arrangements will be made with your supervisor so that you may attend all training and meetings.
Submit your ideas for process improvement!
We will be selecting 5-8 projects submitted by City employees each quarter. If chosen, you will participate on the project Lean Team with a Lean Coach and make your improvement happen! Winners will also have lunch with the Mayor and be eligible for other awards.
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