Q: How do I file a claim?
A: Please provide all current and complete contact information. Detail, in writing, specifics of the incident - including the date, the time, the precise location of the incident, and the City of Detroit department that was involved. Communicate exactly what happened, and how it happened. Witness information, estimates, photos, copies of bills, proof of insurance, and proof of ownership should also be included when applicable. The section has claim forms on hand for your convenience.
When making a claim for an injury, you must sign a release for medical records.
Q: Where do I send my information?
A: City of Detroit Law Department, ATTN: CLAIMS, 660 Woodward, Suite 1650, Detroit, MI 48226
OR
The information may be faxed to (313) 224-5505.
Please write the claim number and the assigned investigator’s name on all correspondence, if known.
Q: Will I get paid or reimbursed?
A: This depends on the outcome of the investigation. If the City of Detroit is liable and the claimant is eligible to recover, you may receive payment.
Q: How long does the claim process take?
A: Sending complete and accurate information can expedite the process. The investigation also involves collecting information from other City departments, an informal interview/statement, taking photos when necessary, and reviewing all documentation. A decision regarding your claim will be made when the investigation is complete and all applicable records are received. There is an exception with claims involving the Michigan No-Fault Law.
Q: How long will it take for me to receive my check?
A: After the Claims Section receives your signed and notarized release, a check is then requested from the Finance Department for the specified amount. The process typically takes two to four weeks. The check will be mailed or available for pick up at our office on the day the Claims Section receives it. An exception is made for claims involving the Michigan No-Fault Law.