Contact Us

Customer service representatives are available Monday through Friday, 6 a.m. - 6 p.m. In Detroit, call (313) 933-1300 or toll-free (888) DDOT-BUS (336-8287).

Please contact DDOT Customer Service Information to obtain general information, routes, fare and schedule information; to make reservations for Detroit MetroLift (DDOT's Americans with Disabilities Act (ADA) Paratransit Service), to request brochures,lost and found inquiry, or to record comments, compliments and suggestions.

Customer service representatives are available Monday through Friday, 6 a.m.- 6 p.m. In Detroit, call (313) 933-1300 or toll-free (888) DDOT-BUS (336-8287).

To assure a high standard in customer service, your call may be recorded by a supervisor. We ask your patience when calling the Customer Service Information Center. DDOT representatives give each customer extra time and attention to help make their individual travel arrangements.

Holiday Bus Schedules

All services are on a "Sunday" schedule on the following holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas.

Lost and Found Inquiry

If you have lost or found any items on DDOT coaches, please contact the Customer Information Service Center at (313) 933-1300 or (888) DDOT-BUS (336-8287).

The Customer Service Representative will refer your inquiry to the appropriate bus terminal. Recovered items will be held for 30 days; bus terminal hours are from Monday - Saturday, 10:00 a.m. - 4:00 p.m. If you find lost articles on the bus, please notify the coach operator immediately.

Automated Telephone System

For your added convenience, an interactive voice response unit (automated telephone system) will be accessible 24 hours daily, 7 days a week, for the following services:

1-888-DDOT-BUS (336-8287)

• Trip planning assistance
• General route information
• Scheduling information
• Requesting pocket-size schedules
• Leaving your comments or suggestions
  

For easy access to route schedule information, you will need to know the route number of the desired bus(es).

We want to make it easy for you to keep in touch. The main telephone number, (313) 933-1300 or outside the 313 area code (888) DDOT-BUS, gives access to all services and information. Office hours are Monday - Friday, 6:00 a.m. - 6:00 p.m. The office is closed on all major holidays.

General Fax: (313) 833-5523

Hearing Impaired: (313) 834-3434

Michigan Voice Relay (from 8 am - 4 pm): (800) 649-3777

To cancel a trip with MetroLift before 4 pm: (313) 933-1300

To cancel a trip with MetroLift after 4 pm: (313) 849-0610

Check the status of your ADA Certification Application: (313) 578-8266

General information: Route and schedule information, system maps, pocket schedules and brochures by mail, fare information, where to purchase passes, comments, complaints and suggestions; lost and found referral, services for senior citizens and people with disability arrangements for specialized transportation services (MetroLift): (313) 933-1300 or 1-888-DDOT-BUS (336-8287).

Submitting Comments, Suggestions, or Accolades

Your responses are important to us at DDOT. It helps us improve our services. We recommend written correspondence as the most effective means of communication.

Please print and complete the Customer Response Form.

Return completed forms to the address listed below. You can also contact the Customer Service Information Center at (313) 933-1300. Your name, telephone number and address are needed if you require a response to your comment(s) or complaint(s).

Upon receipt, complaints are given a reference number. You will receive an acknowledgment card in approximately 3-7 business days; the findings of the investigation will follow in approximately 30 days.

Report an accident by contact the City's Law Department.

Accidents

To report an accident in which you were involved or a witness, please contact:

City of Detroit Law Department
Claims Section
(313) 224-4550

An investigator will be assigned to your case.

Please write down the information that you would like to report. Include the following, if known:

• Bus Number
• Route
• Time of occurrence
• Location and direction traveling
• Other witnesses (names & telephone numbers)

Motorists should also report any accident with a coach resulting in injury or property damage to their insurance company.

Vandalism

Help stop vandalism and other crimes. A reward is available ($50) for information leading to the conviction of anyone found guilty of the following crimes:

• Malicious destruction of DDOT property
• A holdup of or inflicting bodily harm or injury to a DDOT employee while on duty
  

Promptly mail information to:

Detroit Department of Transportation
Attention: Customer Service Information Center
Vandalism & Other Crimes
1301 E. Warren Ave.
Detroit, MI 48207