Dear Resident,
The 311 Call Center is a way for us to serve you better. Now, in the City of Detroit, you can make just One Call to City Hall for information about City services by dialing 311 or 224-INFO (4636).
Our 311 Call Center is staffed by professional, friendly operators who are waiting to answer your questions, take a service request, or direct you to a City agency for further assistance. 311 uses an advanced system to track your request, and we will hold all City departments responsible for responding in an efficient and professional manner.
My administration is committed to improving customer service to you - the residents and taxpayers of the city of Detroit. I know that our 311 Call Center will prove to be the greatest improvement to customer service that we've seen in many years.
311 is your new, one-stop-shop for City services. Whether you're looking for information about City programs, hours of operation or locations; or calling to request a service, now all you need to remember is One Call to City Hall: 311. We look forward to hearing from you.
Sincerely,
Kwame M. Kilpatrick
Mayor, City of Detroit