skip the line

The Detroit Water and Sewerage Department (DWSD) encourage you to "Skip the Line" with these resources introduced in 2017 to enhance the customer experience.

Payment Kiosks

Make a payment on your water and sewer bill with cash, personal check or credit at a kiosk near your home or work. Most of the 30 kiosk locations are available seven-days-a-week, and some are accessible 24 hours. No longer do you need to wait for a DWSD Customer Care Center to open. Find your nearby kiosk.

No Waiting in Line

Need to make a transaction at a DWSD Customer Care Center? Place yourself in line before you go from your mobile device or computer, and receive text or voice updates on your wait time. With this information, you can plan when you arrive at the DWSD Customer Care Center. If something comes up on your end, you can delay your appointment or cancel via text message. Place yourself in line now.

Customer Care Web Portal

DWSD's new Customer Care Web Portal takes online bill pay to an entirely new level. Once you register your account on the new web portal, you will be able to make and schedule payments, see your water usage in real-time, and enter a payment plan arrangement. All from any mobile device, laptop or desktop computer. Watch this video on the DWSD Customer Care Web Portal and this video on how to register your account. Visit the Customer Care Web Portal.