Durene L. Brown
City Ombudsman"Getting problems out of the way,
so that progress can occur."
2 Woodward Avenue, Room 114
Coleman A. Young Municipal Center
Detroit, MI 48226-3413
(313) 224-1911 fax
TTY: 711 or (800) 649-3777Ombudsman@ombud.ci.detroit.mi.us Mission
The Office of the Ombudsman for the City of Detroit will abide by and
uphold Article 4, Chapter 3 of the Charter of the City of Detroit. We
commit to the assessment of inquiries and complaints in a timely
manner; collaboration with internal service providers and their
representatives; reaching out to faith-based groups, community-based
organizations, and civic organizations; and establishing a performance
record by employing all resources to prioritize, investigate, mediate,
and resolve problems and complaints expressed by citizens, property
owners, employees, businesses, and visitors.
To ensure that the
City of Detroit gets the most benefit from its Ombudsman and that
operations are consistent with Ombudsmen in other cities and states, we
will adopt recommendations from the United States Ombudsman Association
(USOA) Governmental Ombudsman Standards which, in 2003, defined “a
Governmental Ombudsman as an independent, impartial public official
with authority and responsibility to receive, investigate or informally
address complaints about government actions, and, when appropriate,
make findings and recommendations, and publish reports”. Source: United
States Ombudsman Association, www.usombudsman.org.Biography
In September 2005, Durene L. Brown was unanimously appointed by the
Detroit City Council to serve 10 years as the City Ombudsman, in
accordance with the City Charter. Ms. Brown has over 20 years of
experience in both the public and private sectors working with local
government officials, as well as legislators and agencies at the state
and federal government levels.
In her first 18 months in
office, Ms. Brown reorganized the Office of the Ombudsman to focus on
community outreach in addition to complaint resolution. She also
lobbied successfully to amend state legislation when she recommended
that the state legislature change the Public Health Code to include
libraries in drug-free zones. This is the first time that a City of
Detroit official changed a statewide law.
Ms. Brown also
kicked-off a summer intern program for students who have finished their
first year of college because she knows that youth involvement with
local government is important to the development of our future leaders.
In 2008, Ms. Brown joined forces with the Karmanos Cancer
Foundation and the Susan G. Komen for the Cure to tackle the alarming
statistics of breast cancer resulting in more deaths among Black women
than any other ethnic group. Ms. Brown wrote health education articles
in the Michigan Chronicle and Michigan Front Page, and she raised
nearly $3,000.00 to place ads in DDOT buses in an effort to increase
awareness about early detection and treatment. This involvement is
consistent with her history of support for fundraising/awareness events
such as the AIDS Walk, Diabetes Walk, and Breast Cancer Walk.
Brown is an active member of several professional, civic, and community
organizations, including past Vestry member and Junior Warden at St.
John’s Episcopal Church Detroit, a member of the Michigan Municipal
League Foundation Board of Trustees, the Metropolitan Detroit Chapter
of the Coalition for Labor Union Women (CLUW), and a graduate of
Leadership Detroit. In the past, Ms. Brown served as a Trustee on the
Michigan Municipal League Board of Directors, and she co-chaired the
Natural Resources Committee for the National League of Cities.
Brown is a Detroit resident and member of Creekside, her local
neighborhood association. She is a University of Michigan graduate, and
her daughter recently graduated with a Bachelor of Science degree from
Loyola University Chicago.